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ORDER  INFORMATION
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1. Do customers pay shipping costs?

Hanoi customers pay VND10,500 per Kg for air freight costs to Hanoi. HCMC customers do not pay extra for shipping costs.

2. What if there's a problem with my order.

If you have a question or complaint please contact us by email or by phone. If you prefer phone Tram at 0983479954. You can also email Tram at orders@organikvn.com. You can also call Arlene at 0902733841.

4. When should I order?

All orders are received and packed in Dalat. They are shipped in the evening from Dalat to HCMC. 

1. Saigon customers should place their orders before 2:00 PM they day before they expect delivery.

2. Hanoi deliveries are made on Monday and Thursday. Therefore, Hanoi customers should place their orders before 2:00 PM on Sunday and Wednesday.

5. Can I order by phone?

Yes you can order by phone. The phone number for orders is 063 3549008. Please be sure and tell us all the information we need to get your order to you at the correct time and place.

6. Is there a minimum order size?

Yes, we ask all customers to order a  minimum of VND75,000 of product. This amount does  not include shipping and delivery charges. If this is too much for you please consider combining your order with a friend or neigbour. Please note that we can only deliver an order to one address.