DELIVERY INFORMATION
Tags
fees delivery days delivery times missing items net bags shipping thao dien tipping
All orders are received and packed in Dalat. They are shipped in the evening from Dalat to HCMC.
The delivery fees are as follows:
a) in HCMC, except Thao Dien, the fee is VND15,000
b) in Thao Dien, delivery is free.
c) in Dalat the delivery fee is VND5,000
d) in Hanoi the delivery fee is VND15,000.
This fee is included on your invoice and paid to the deliveryman.
You pay the deliveryman in cash at the time your order is delivered. Try to have enough change available for your order.
We try hard to deliver everything you order but sometime this does not happen.
1. Sometimes we run out of something at the last moment or we find that the quality of what we have is not good enough. You should receive a packing list the evening before your delivery arrives. Please check this to see which items are not included.
2. Sometimes we make a mistake and forget to pack something for you. We apologize for this and keep trying to improve. You can help us imporve by letting us know when you are not satisfied with our deliveries. One way to do this is by sending an email to Tram at tram@organikvn.com. Or you can put a note in your next order.
Net bags are more environmentally friendly. ORGANIK asks you to return the net bags with your next order so we can use them again. Some customers prefer plastic bags instead of net bags. They say it is easier to store vegetables in plastic bags. However, plastic bags take 500-1,000 years to break down or degrade.
We pay our deliverymen a reasonable wage. You may tip them but please do not feel under any obligation to do so.
